Robin is a seasoned technology specialist at Microsoft, where he empowers companies to deliver world-class customer service experiences by utilizing advanced technologies such as Microsoft Copilot, Contact Center as A Service (CCaaS) and Conversational AI.

In his role, Robin drives business value by developing industry-aligned solutions, leading strategic demos and discovery sessions, and guiding decision-makers through digital transformation. Acting as a trusted advisor and solution expert, Robin collaborates closely with customers and partners to ensure long-term success.

Before joining Microsoft, Robin led an interdisciplinary team, focusing on implementing conversational AI, generative AI, and CCaaS solutions for enterprises and his work included classical customer touchpoints like telephony systems and on-site chats, as well as innovative projects for speech assistants and VR environments.